Black Magic Casino - プレイヤーの認証が遅れています。

Iv been waiting weeks to get my account verified as I can’t withdraw until they do so. I think it’s got to a point now they have blocked my emails as iv sent them numerous emails asking why it hasn’t been verified yet. Has anyone withdraw from them and did they have the same problem?

Hello Stenna,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Black Magic Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Stenna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.