Black Magic Casino - プレーヤーはなんとか未成年者として登録しました。

they Let a 16 years old use there casino without verification and it happened to be my nephew used my details my bank card when he told me I was shocked couldn’t report it to the police the bank said sorry they can’t do nothing so I had to make my nephew login to the account said he won £7000 and they won’t let him withdraw the money than he carried on playing till he lost it all than he won again they won’t let him withdraw the money as he wasn’t verified so he lost the money they wouldn’t let him withdraw what’s going on when I search the internet I found out that they ve done it to so many when I tried to contact them they have no telephone number only email address finally they reply said can you send us my nephew details and my details I went a head sent them mine can’t send my nephew as he is a minor so next day they sent me email saying sorry we cant help and they blocked me please can you help as I looked at my account every transaction they charged me for each one nearly £600 charges on the top of the £7000 please help

Dear Abid,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I hope I understand correctly that your nephew registered using your personal details and used your payment method to make deposits. When a player registers in someone else's name of the main casino rules is breached, which is that players must provide correct and up-to-date information about themselves. This is also specified in the casino's T&Cs:

"4.8. Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc.) and/or account in respect of the Services. ..."

I am sure you understand it is close to impossible to prove that the account was used by your nephew and not you. Unfortunately, we are not able to support you in this case. I can only recommend that you are more careful with your personal stuff, especially identity documents and payment options.

I understand your point of view when it comes to missing KYC, however, if your nephew tried to register with his own personal details, he couldn't proceed with the registration, since the date of birth doesn't have an option to set a year of birth for players younger than 18. Therefore the casino tries to prohibit underaged players from registering. Please see here:

Please let me know if there is anything else I could help you with, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Kristina

Dear Abid,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.