BlackDiamondCasino - プレイヤーのアカウントが無効になっています。

I earned money from no deposit bonus and made it into 125 Euro of withrawable money. Communication with the casino was very hard from the beginning as they would't respond to my emails for a couple of days, even though I was resending them every day. I finally went through the verification process after a few bugs on their site (I couldn't set my birthday date due to their fault and I got help after 3 days) and they approved my debit card. Then I tried to make a deposit, it didn't went through (I tried like 5 times with verified card and tried also 2 different cards) (of course I didn't get any help after writing emails to their support). And a couple days later when I tried to log in I got this message: 'Please note this account has been disabled. For further details, please contact us at , through Live Help, or via e-mail at BlackDiamondCasino.' and now I can't log into my account. So I wrote another couple of emails, but they never responded. They don't care about customers, now they have got my data and data to my cards and they don't respond to any of my emails. It's a scam.

Dear Kris,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you confirm that all attempts depositing funds into your account were unsuccessful. I hope, we will be able to help you getting your no deposit winnings as soon as possible. Looking forward to hearing from you. 

Best regards,

Petronela

Thank You for Your response, yes all my deposit attempts were unsuccessful.

Thank you very much Kris for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank You.

I would like to ask Black Diamond Casino to comment on this case.

Okay so now after 7 days from my last email to them, they responded telling me that an issue with my date of birth is now solved (it was already solved 10 days ago). I thought to myself maybe I should try logging in, so I tried and all of a sudden I am able to do that... Btw they didn't say anything about blocking my account just like it haven't happened.

Hello Kris,

So good news then I guess, and I am sorry you had to go through all of this, but at least the problem is solved. 

I would like to know if we can consider this complaint to be resolved and close it. 

Yes, thank You for Your time. They sent me an e-mail with explanation two days ago, hope that everything will go smoothly now. Have a Great day

Thank you for confirmation Kris. I hope you won't come across a problem like this in the future!