Blackjack Ballroom Casino - プレイヤーはブラックジャックのプレイ中に技術的な問題を経験しました。

I like to play 3 hands at a time of Black Jack, and expect to play each hand in order right to left. Apparently the lighted circle expects me to stay when the count is high. I prefer to make up my own mind about that. At times I've had a skipped hand because the lighted circle indicating which hand is in play - it's skipped a hand I wanted to hit.

Dear Rita,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you be more specific, please? How high was the count on the skipped hands? We will contact the casino and ask for their cooperation, but, before we do that, could you please forward any supporting evidence to petronela.k@casino.guru? Any screenshots or a video would be very helpful to support our case. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards,

Petronela

Dear Rita,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.