Blaze Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal, and after 3 days, they put the money back into my casino account. I urgently need the money, and now they're saying I have to submit the request from scratch again!

Realicé un retiro y después de 3 días me lo volvieron a ingresar a mi cuenta de casino, me urge el dinero y ahora dicen que tengo que volver a hacer la solicitud de cero!!

Dear cortaodoble,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Did you request a new withdrawal as per the support's suggestion? With what result?

Looking forward to hearing from you.

Best regards,

Tomas

Fully verified account, I have withdrawn from this casino several times and the truth is that the service is terrible, it takes almost two days, I made the withdrawal request again and I am waiting.

Cuenta totalmente verificada, he retirado en este casino varias veces y la verdad pésimo servicio tarda casi dos días, hice la solicitud de retiro nuevamente y estoy esperando.

Was your subsequent withdrawal attempt successful?

If you still need our assistance, please share with me the screenshot of the withdrawal request with the status visible here.

Dear cortaodoble,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.