Blaze Casino - 選手の退会が遅れました。

Last month I tried to withdraw my earnings and I don't know, they told me that I had to validate my account, I sent everything, it was valid and they told me that I could withdraw my money, which was a lie, he made the withdrawals and I know that a similar "waiting input" legend The one that appeared to me when I had to validate the account I have asked for help in the online support and they only tell me that I have to wait for them to send me an email and that has not happened they only refund the money to my casino account and I cannot do it withdraw your help platform help is null and there is no real help from anyone from support they just tell me that I have to wait and wait I have the screenshots where the dates are shown and without further notice they say reinstated to the account in the casino without leaving withdraw ... the page does not allow me to upload the proofs of what I say how can I send them

El mes pasado intente retirar mis ganancias y no sé reflejaron me dijeron que tenía que validar mi cuenta envié todo se válido y se me dijo que ya podía retirar mi dinero lo cuál fue mentira realizó los retiros y se que una leyenda" waiting input"similar a la que me aparecio cuando tuve que validar la cuenta he pedido ayuda en el soporte en línea y solo me dicen que tengo que esperar que me enviaran un correo y eso no ha ocurrido solo reintegran el dinero a mi cuenta de casino y no lo puedo retirar su plataforma de ayuda ayuda es nula y no hay ayuda real de nadie de soporte solo me dicen que tengo que esperar y esperar tengo las capturas de pantalla donde se muestran las fechas y sin mayor aviso dicen reintegrado a la cuenta en el casino sin dejar retirar ...la página no me permiten subir las pruebas de lo que digo como puedo enviarlas

Dear Hec25rios,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, yes I have made successful withdrawals by spei, the current statuses are only maintained for one process, they say payment approved... waiting input, those say by spei, try to withdraw by skrill and it says pending review, they only stay that way, they are not processed and in 9-10 days are returned to my casino account without further explanation I have screenshots but I do not see the option to send how can I attach them? Thanks for your support

Hola si he realizado retiros exitosos por spei,los actuales estados solo se mantienen un proceso dicen payment approved... waiting input esos dicen por spei,intente retirar por skrill y dice pending review solo se quedan así no se procesan y en 9-10 días se devuelven a mi cuenta de casino sin mayor explicación tengo capturas de pantalla pero no ne aparece la opción de enviar como las puedo adjuntar? Gracias por su apoyo

Thank you for your reply, Hec25rios. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Hec25rios,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.