Blaze Casino - 選手の退場が遅れる。

Greetings,

On the 10th of july my cashout of 300€ got ''accepted'' by Blaze, but i did NOT get it on my bank account.

Its been literally 2 full months and after contacting the support SEVERAL times (without success), they still didnt solve my problem.

I always get the same answer: ''My problem will be solved by the end of the next week''.

Hopefully you could help me out, thanks!

Hello Pimpim,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blaze Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you Pimpim for all the information. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.

Wish you best luck resolving it,

Regards,

Nick

Dear Pimpim,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Blaze Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Blaze Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Pimpim,

I hope you are doing fine.

I am afraid that the casino does not intend to communicate with us regarding the complaints at all. Did you manage to receive the payment?

I am looking forward to your answer.

Kind regards,

Stefan

Greetings, unfortunately i did not received my payment.

I'd like to personally thank all the casino guru team who tried to help me out.

Dear Pimpim,

There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan

We’ve reopened this complaint at the request of Pimpim. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Pimpin,

Could you confirm if you have received the payment from the casino?

I am looking forward to your response.

Kind regards,

Stefan

I'd like to say that blaze has finally paid my cashout!

Dear Pimpim,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan