BlueChip Casino - 選手の退場が遅れています。

On 8th January I withdraw 13000 for 1st time but on 9th i saw withdrawal pending i contact support, they told me to verify, Then I verify my Profile and it completed on next day.then i rewithdraw that money by cancelling previous . But until today 11th January my withdrawal still pending over 48 hours when I placed last withdrawal. Please help me. And complete my withdrawal please. I have verified account..

Hello myredmi5782,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My issue solved. I have received full amount which i withdrawn.. Thank you ..

Dear myredmi5782,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru