BluVegas Casino - プレイヤーの撤退は遅れています。

Identity verification has already been approved, but approval of funding sources has not yet been completed. It's been over 1 weeks since I applied for withdrawal, and it's been over 1 week since I submitted the certificate of funding, and I've been escalating via chat, but I haven't received any contact yet.

・ No bonus is used

・ It is the same payment method as deposit and withdrawal.

・ The last successful withdrawal was on December 1th.

・ Of course you can log in

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payments are still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I haven't touched on any bonuses

I did not deposit with real money and played. We are currently applying for withdrawal in several parts. I would love to hear if bluvegas understands this situation.

I fully understand your frustration, leon0618. However, I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive, allow some time to casino to thoroughly check your documents, and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Hello leon0618,

Have there been any developments since our last conversation?

I'm having a little trouble submitting documents.

I want you to help

Have you been advised which exact document is still missing?

I submitted the documents that the casino requested a week ago, but I haven't been contacted since then, and I haven't received a reply even if I send a reminder email.

Thank you very much, leon0618, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello leon0618,

I looked at your complaint and will do my best to help you. I would like to invite BluVegas Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

This issue has been completely resolved as all withdrawals have been completed

Dear leon0618,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru