BluVegas Casino - 決済が遅延しているとのクレームがあります。

I received 20 free spins for my deposit on Sunday. Won around €1.50 in these free spins, after that I won a total of €3690 in another game with this money. I didn't play higher than 2 euros.

I opened the LiveChat and asked if the conditions are met and I can withdraw these 3690 euros. I was told yes, the conditions are met and the payout is no problem. After the withdrawal request, I was asked again to upload proof of address. I did and the account was fully verified by 3pm on Monday.

Since then I haven't heard anything and I've only been put off. The main thing is that I am advertised as the top winner in 1st place.

I've had something paid out before, but this was ALWAYS done in a very short time and was in the account the following day.

I'm totally annoyed!

I pay in and out of my account immediately.

Ich habe am Sonntag 20 freispiele für meine einzahlung erhalten. Habe in diesen freispielen ca.1.50€ gewonnen, danach habe ich mit diesem Geld in einem anderen Spiel insgesamt 3690 Euro gewonnen . Ich habe nicht höher als 2 Euro gespielt.

Ich habe den LiveChat geöffnet und gefragt ob die Bedingungen erfüllt sind und ich diese 3690 Euro auszahlen lassen kann. Man sagte mir , ja, die Bedingungen sind erfüllt und die Auszahlung ist kein Problem. Nach dem Auszahlungsantrag wurde ich erneut aufgefordert einen Adressnachweis hochzuladen. Habe ich gemacht und das Konto war am Montag um 15 Uhr vollständig verifiziert.

Seitdem höre ich nichts mehr und werde nur vertröstet. Hauptsache als Top Gewinner auf Platz 1 wird mit mir geworben.

Ich habe schon öfter etwas auszahlen lassen, dies geschah jedoch IMMER in kürzester Zeit und war am Folgetag auf dem Konto.

Ich ärgere mich total!

Ich zahle per sofort über mein Konto ein und auch wieder aus .

Dear stefaniem1986,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear stefaniem1986,

Have you received your withdrawal from the casino yet?

Dear stefaniem1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.