BoaBoa Casino - プレイヤーの撤退は遅れています。

Hi, how are you. I won 500 euros at boaboa.com on May 27th. Which I also wanted to pay out on May 27th and did. Then came the message that something went wrong, ok, I thought it could happen, everything is fine. So I wanted to repeat the withdrawal and that was no longer possible because the option to be able to withdraw via bank was gone. I went to live support and they said they had problems and would fix it as soon as possible. After a long wait I was only able to make the payment on June 6th and am still waiting for it so I went back to live support and get the same answer every time it is already being transferred but unfortunately I see nothing of it. LG patrick

Hallo, wie geht es euch. Ich habe bei boaboa.com 500 euro gewonnen am 27 mei. Die ich auch am 27 mei auszahlen wollte und getan habe. Da kam dann die Meldung das was fehl geschlagen ist ok dacht ich kann ja mal passieren alles gut. Also wollte ich die Auszahlung wiederholen und das war nicht mehr möglich weil die Option um über bank auszahlen zu können war weg. Da bin ich im live Support gegangen und da hieß es das sie Probleme haben ind es so schnell wie möglich wieder hinbekommen. Nach langem Warten konnte ich erst am 6 Juni die Auszahlung machen und warte bisher immer noch drauf also bin ich wieder im live Support gegangen und bekomme jedesmal die gleiche Antwort es wird schon überwiesen aber leider sehe ich da nichts von. LG patrick

Dear Patrick10780,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello Patrick10780,

Have there been any developments since our last conversation, please? 

Dear Patrick10780,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.