BoaBoa Casino - 選手の退場が遅れる。

I've been trying to pay out my money for months every time I get the same message from live support

I ask if it really is live support or a computer that recognizes texts and answers itself. You can't even call

I play on the side but I don't get my 1500€ paid out

I would not recommend the casino

Ich Versuche seit Monaten mein Gelf auszuzahlen jedes Mal beim Live Support kriege ich die selbe Nachricht

ich frage ich ob es wirklich ein Live Support ist oder ein Computer der Texte erkennt und selber antwortet Mann kann nicht mal anrufen

ich spiele nebenbei aber meine 1500€ kriege ich nicht ausgezahlt

die Casino würde ich null empfehlen

Hello Emrecetinkaya35,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BoaBoa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day

there was no verification until now,

There is also no program with which I cannot run it either

those in support don't say anything about verification either

I haven't claimed a bonus yet

when I last spoke to them

I begged them to transfer it to my account

that everything has already been accumulated for 2.5-3 months and nothing can be transferred

I thank you for your effort

Guten Tag

die Verifizierung gab’s bis jetzt nicht ,

Es gibt auch kein Programm womit ich es auch nicht ausführen kann

die im Support sagen auch nicht irgendwas mit Verifizierung

ein Bonus habe ich bis jetzt nicht beansprucht

als ich mit denen zuletzt gesprochen habe

habe ich die angefleht das bitte auf mein Konto zu überweisen

das alles 2,5-3 Monate schon angesammelt und nichts überwiesen werden können

ich bedanke mich für ihre Mühe

Thank you Emrecetinkaya35 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Emrecetinkaya35,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a BoaBoa Casino representative to join this conversation and participate in the resolution of this complaint.

Dear BoaBoa Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thank you very much

I sent an email again today

to kyc@boaboa.com with my Iban again to see if it works

Thank you for your trouble

Danke sehr

habe heute wieder eine Mail geschickt

an kyc@boaboa.com mit wieder meine Iban gucken ob es klappt

danke für ihre Mühe

Good day,

Thank you for reaching out.

We confirm that we have received the necessary payment data. We have created a manual payment and it was already processed from our side.

Please feel free to contact us should you have further questions.

Sincerely,

BoaBoa

Dear Emrecetinkaya35,

Could you please confirm if you have received the payment?

I am looking forward to your response.

Kind regards,

Stefan

Dear Emrecetinkaya35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.