Bob Casino - プレイヤーの預金は彼のアカウントに入金されたことはありません。

my money was simply canceled

mir wurde einfach mein geld storniert

Dear Johann,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Have you deposited money in to your account but it was never credited? Do I understand it correctly? Could you please forward me a receipt? I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Johann,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.