Bobby Casino - プレイヤーが撤退の問題を経験しています。

Was told to w/draw funds. I withdrew funds and asked multiple times at least 20x to take the overage out of my acct and put in the $100 I won. They refuse to do it. Then say the manage wants to talk to you about your withdrawl. I want my $100. This is the worse casino I have ever played at and I would not recommend anyone to play here ever.

Dear Dee,

Thank you very much for submitting your complaint through our website. I am not sure I completely understand your problem. Could you please provide more information? Did you play with any bonus, or only your real money? What do you mean by overage? Is the casino refusing to process your withdrawal?

Did you talk to the manager? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, or describe the call, please.

I know it might seem like a lot of questions, but I am trying to understand your issue as much as possible, so your cooperation is highly appreciated.

Looking forward to hearing from you.

Best regards,

Kristina

What a joke this is. I received an email saying that the manager wanted to discuss my withdrawal with me. I responded by saying there was no reason for discussion nor did I agree to speak to any manager about withdrawing funds when I signed up for this casino for play. However, I went into chat with a 'Thomas" a few days ago and told him to put his manager in chat so I could get my $100 and move on. He refused. He then asked me a convenient phone # and time for the manager to call me I said here is my # tell them to call me now. No call. I then called the 1888 number on their email 2x and got vm. This site is a complete scam !!

Would you be so kind and answer all the questions from my previous message? This information is essential for us in order to understand the issue and start investigation, or offer possible solutions. Thank you for your cooperation.

I was offered $300 chip to open an account. I did the playthru but before I knew I had completed the playthru I had excess funds. I have asked the casino over n over n over again to take the excess funds and redeposit my $100 in my account and they to date have not complied at all

How much did you win using this chip? Don't you happen to have that conversation saved?

$100.00 the conversation is in their chat

Thank you very much Dee. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I received an email from support@bobbycasino telling me they would redeposit the $100 into my account with a 400% bonus. I responded I dont want the bonus I dont play with bonus. Since then I was told last Friday I believe that within an 1 hr the $100 was going to be redeposited back into my acct. That never happened. I have sent emails to support and been in chat with Thomas and a Frank and have been completely blown off for any help

Hi Dee,

I'm taking over your complaint. Please forward all relevant conversations with the casino to my email address (peter.m@casino.guru). In the meantime, I will contact the casino and see what can be done.

So, did you get ahold of anyone at the casino? I have sent multiple messages and they do not respond to any of them. This is the only message I have from them and I responded back please deposit the $100 in my account but I do not want the 400% bonus option. I never got the deposit. Any of the conversations I had were in Chat and I did not think it would come to this so I did not keep copies.

Dear DEBRA,

Hi Debra,

Thank you for writing in BobbyCasino !!

We are pleased to inform that we will be happy to redeposit $100 withdrawal request money back to your account along with 400% bonus so that you can play games.

Please confirm us so that we can go ahead with the redeposit.

Happy Gaming!

Regards,

Support Team

Online Chat (24/7)

Hi Debra,

The casino hasn't replied yet. We would like to ask the Bobby Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

They could care less about customer service and rating. I told them to take the $100 and shove it

Hi Dee,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Best regards,

Peter