Bobby Casino - プレイヤーが賞金を受け取れずにいます。

I am writing in regards to the false advertisement from BobbyCasino.com and their withdrawal process. It states that the withdrawal process may take up to 3-4 business days, however it has been brought to me that my withdrawal request must go through a KYC verification stage (which takes 3-4 business days) and another 7-10 business for the withdrawal process to go through after said verification has been completed.

Dear DumbDegen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear James,

Any withdrawal will undergo KYC verification which takes 3-4 business days. Once KYC verified, withdrawal will be reviewed and processed in 2-3 business days. The overall time frame is 7-10 business days.

Also, we have reviewed your profile. We haven't found any active withdrawal request on your profile.

Regards,

Bobby Casino

You "haven't found any active withdrawal request on your profile" because you simply declined both requests for withdrawal even though I provided my current state ID and land records (even provided them both in the same picture, as another attachment). Simply put I've been scammed by your illegitimate company and you're acting as if the process has never went through. I've still got every email, I know for a fact that I've sent them.

This is absolutely frustrating going through this process — especially due to the fact that in order to resolve the issue, I would have to go through another "KYC Verification" phase even though we've already spent more than 3 days waiting on a response from you in here, not including the previous conversations which you claim to have no cognisance about.

Cases like these should be determined by the FTC and I will be sending over all of our conversations (including this one) as evidence of the fraudulent practices your company maintains.

Dear James,

We have observed that you have redeemed multiple Welcome bonuses and violated our terms. Hence your withdrawal was declined.

Regards,

Bobby Casino

😂 lmao whatever you say man.

DumbDegen, could you please clarify which bonuses you activated? Please, post here a screenshot of your bonus history.

Dear DumbDegen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I refuse to waste any more of my life on this.

Since you are no longer interested in resolving this case, we will now close it. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.