Bobby Casino - プレイヤーに不明な問題が発生しています。

They owe me 6000 after I wagerd over 20k

Dear Jinx_plays,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bobby Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Hi Nick,

we have went through this players complaint and have found that he has registered from one of our restricted country i.e cyprus, for more details please go through our terms and country list using below link.

https://www.bobbycasino.com/countries

Yes I did play on your casino I did put country to Cyprus and you guys let me play I done your requirements and you didn't pay me the money you owe me if my country was restricted? How could I make an account on your casino I'll make sure no one enters your fake casino !

Dear Bobby Casino,

Can you please clarify how could the player register from Cyprus if it was supposed to be restricted?

I registered normally they had a free chip of 200euro I played and won over 30k I played down to 6k I tried to withdraw and they took the money from my account and said I wasn't allowed they must be joking

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Nick. We didn't restricted players from registration earlier. They can play for fun with the Welcome Bonus. However, They cannot make any deposits, and withdrawals due to country restrictions. Recently we have restricted players from registration also.

Also, we have cancelled his withdrawal request and his balance added back to his account.

Dear Bobby casino may I remind you that recently as you said you restricted my country but I made the account and played the bonus like 5-6 months ago so as I know I was allowed to withdraw but you guys didn't give me my money so the deal is give me 50% of my winnings and we are ok!

Dear Bobby Casino,

Can you please clarify why was the player able to register if the country was restricted? Since when exactly is Cyprus restricted?

Hi Nick,

Cyprus is restricted from the beginning and we have clearly mentioned it on our country list. They were allowed to just play for fun but recently we have restricted them from registration too.

Bro this is a joke I've checked when I mad the account 17/1/2022 you aree just a scam casino

Dear Bobby Casino,

As the allowed/restricted countries during the registration should be regulated by the casino, we believe that the player should be paid out as there wasn't any prior notification that he can't win anything.

It should be assured in every casino that during the registration process, the player is able to finish it only in case he is eligible to play in the casino.

I assume that the free chip bonus had a few bonus conditions on which based the player should be paid out.

Also please assure that non of the restricted countries are able to register to avoid such cases in the future.

Regards,

Nick

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The complaint will be now closed for the above mentioned reason.