Bobby Casino - プレイヤーのボーナス賞金が減りました。

Actually I return all winnings to casino, didn't read the reviews just sing in for a big welcome bonus and just wanted to try the casino and games so I get the BOBBYFREE300 Code redeemed was 30x and supposed to be 2x free chip cashout maybe I read wrong so i end with 5,000$+ on my account and 21,000$ + Wagered Amount. So contact customer service and while I was waiting for a response about what I need to do or if they have a good deal making a deposit and keep a bit more of winnings, after wager more then twice at least they should see i was interested to put money into the casino.

But chat close 3 times saying it was for to long inactivity on my side when I was waiting on them.

Then matij wasn't the best detailed representative about what I was asking or what would be following steps to withdraw but they give the impression like they only follow a manual and infront and not actually knowing what they say.

Well after reading a couple of reviews i understand that I wasn't going to get any cash coming from bobby so decided to lose all winnings ( actually 100) and end wagering more then 33,000$

So i just make this complaint to this casino that they need to think different and if owners decided to open a casino they should be aware that some days there's a payout too not only winnings.

So think twice and read the d*"" reviews first!!!!

Dear Montoya21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.bobbycasino.com/no-deposit-bonus/:

"Terms & Conditions:

Welcome Free Chip will be credited to your account once you verify your email id.

The Wagering Conditions: 30X Playthrough on Slot Games & 60X Playthrough on Table& Video Poker Games.

The Max Cash-out for welcome free chip is $100."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Do I understand correctly that you have played all your winnings? If that’s the case, I’m afraid there is not much we can do for you.

Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Different bonus from the one they describe at main page.

I received the 300$ bonus it was already in bonus tab and T&C said was 30x playthrough and 2x cashout. Then customer service change it to 100$

So apparently they change the T&C on their favor that's why I give them all of my winnings so the casino doesn't have to pay. Just doin this because they're giving false advertising to get players and then don't want to pay if a winner show up. As the pictures show up they knew what was the T&C but as a free ship they will change it to the way they pay less or don't pay anything.

I'm doing this not to get any money from the casino, they already seems to be struggling, but I want people see how casino works out everything and be aware of possible escenarios, if going to play here get in touch with customer service before spending time so you will be clear of what they advertise and don't get a surprise later!!!!

Hope y'all win big!!!

Dear Montoya21,

I’m sorry to hear about your problem but I’m afraid since you have played your winnings, there is not much we can do for you.

I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Please do not hesitate to contact me if there’s anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Yes that's exactly what I want to do!!! Let other players so they get precautions about the T&C.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.