Bobby Casino - プレイヤーの出金が遅れている。

I paid out with a no deposit bonus. I contacted the supporter to withdraw money, but they said that the KYC submission must be written in English or that a lawyer's signature is required. It also says that it will be invalid if it is not done within 24 hours of the bay out.

Submission of documents is stipulated in the contract. Is what this site says true?

入金不要ボーナスでペイアウトしました。出金しようとサポーターに連絡したが、KYCの提出が英語で書かれてないと駄目とか弁護士の署名が必要とか言ってきます。それもベイアウトから24時間以内に行われないと無効になると書かれています。

書類の提出は規約に書いてあるとのことです。このサイトの言ってることが本当なのでしょうか？

Dear teruo555,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear teruo555,

Have you received your withdrawal from the casino yet?

Dear teruo555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.