Bobby Casino - プレイヤーの撤退が遅れています。

I should have read the reviews before wasting my time with Bobby casino. You will never get a withdrawal from them. They are a smoke and mirrors company that just wants to get money. They always have some excuse. I just want the amount I requested sent to my BTC wallet.

Dear mblakeney25,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before? When exactly have you requested the withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Well I'm getting the run around every time I talk to someone. Based on all the reviews I have read here I think it's going to be the same situation.

Thank you for your reply, mblakeney25. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I have never had a successful withdrawal from this website. I made the request on Wednesday January 12th. I just received an email that says because I used a free chip bonus (they sent to me after the withdrawal request was made) that it was denied. I'll paste here.

Dear Matthew,

Thank you for selecting Bobby Casino!!

We have received your withdrawal request of $1530 on 12th January, 2022.

Sorry to inform you that your withdrawal request has been rejected as you have taken multiple welcome free chips, played games & raised a withdrawal request.

Your withdrawal request amount $1530 will be credited back to your balance and wagering on this amount will not be considered. I request you to make your balance below $5 and start wagering with new deposit or free chip. 

For more details, please refer to the links as mentioned below: -

Now how much sense does that make?

Thank you for the update, mblakeney25. Could you please advise if you have actually activated 2 free chips in a row without making a deposit between them and without making the balance go below $5 before activating another free chip?

I won the money on the originally free chip. I made a withdrawal request and they sent me another free chip. They should have sent the payment in the 1-3 business days as stated in their website which they didn't. Account was at $0 because I was the $1500 pending withdrawal. They sent free chip in email 6 days after withdrawal request. They are a scam.

I checked the bonus T&Cs and I found this:

"Redeeming multiple promotions

You may not mix or combine promotions or bonuses. If multiple bonuses are mixed, your casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by the casino management, you cannot redeem additional coupons if you have a withdrawal pending or if you have an existing balance."

Would you be so kind and forward me your bonus history? If there is any other relevant communication between you and the casino, please forward it as well. My email address is kristina.s@casino.guru. Thank you in advance.

They are such a scam. They are still sending me "free chips".

Would you be so kind and forward me your bonus history? If there is any other relevant communication between you and the casino, please forward it as well. My email address is kristina.s@casino.guru. Thank you in advance.

Dear mblakeney25,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.