Bobby Casino - プレイヤーは複数のアカウントを開設したとして非難されています。

Will not reply to my emails of asking them to correct my email address so I can verify my account to make withdrawal sent over 10 emails to support@bobbycasino.com not one reply been emailing them since December 24 2021 . Won large amount of money now there claiming there is over 56 accounts in my name so they won't do anything which is a lie..claim they have reply to my emails and they did not

Hello Courtney,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that Bobby Casino accused you of opening multiple accounts?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, Courtney. Do I understand correctly that you are not aware of having more than one account?

Yes that is correct...as soon as I won my first bonus and reached out to Bobby casino for assistance in changing my registration email because I made a error when I opened the account thats the excuse they used as to why I couldn't be helped.

The agents told me if I emailed bobby support with my id to verify my account they would close the remaining accounts..Which I did , they have never replied to one single email I sent ..Even tried to say they hadn't received my emails when the agent I spoke to prior said he seen all my emails and the one I attached my id to to. That I just had to be patient cause it would take a while for them to close the apparent 56 other accounts.

Thank you very much Courtney for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Courtney,

I have reviewed your case and understand the situation. I will now contact the casino to see if I can help.

We would like to invite Bobby Casino to join the conversation and participate in the resolution of this complaint.

Bobby Casino, can you please provide further information regarding the status of the player's account?

Thank you for the information, Courtney.

I appreciate your concerns.

We will wait for the casino to respond to this complaint.

We would like to ask Bobby Casino to respond to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Courtney,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I wish I could be of more help.

Best regards,

Adam