Thank you very much for submitting your complaint and forwarding the receipt. I’m sorry to hear about your problem. Have you tried to communicate this issue with the casino or the Coinbase payment provider? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Thank you very much for your reply. Do I understand it correctly that the email you have forwarded is from the payment provider? Are you still waiting for them to fix the issue on their end?
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Tonshea for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.