Bobby Casino - プレーヤーは賭け金の要件を完了するように求められました。

I've requested the the amount $1890 in winnings from a free bonus.They told me I needed to have a certain amount to be able to cash out which is playthrough requirementa that it stated I made the requirements.Thwn I cashed out in bitcoin cash.Then all of a sudden I was want an email stating I couldn't cash out.

Dear Latisha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you met the wagering requirements before you requested the withdrawal?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

additional information

Thank you very much Latisha for your reply. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Latisha!

From now on, I will take care of your complaint. I would like to invite representatives of Bobby Casino into this complaint in order to help us with resolving the issue.

I would appreciate that.But if possible I would like to redeem my winnings.Thank you for your time.

Is anyone still taking my complaint?

Dear Renneetishar,

Unfortunately, the casino remains unresponsive up to this day. Without their entry into this discussion, it will be impossible to discuss any possible solution of your issue.

We would like to ask Bobby Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.