Bobby Casino - 決済が遅延しているとのクレームがあります。

I have been waiting on my winnings for a week now and there is still nothing I put my own money into this casino award bonuses I played through them all and I won 300$ I have emailed them they even was emailing me back responding to me I have verified everything went through and then they asked me for the bitcoin address I sent it to them multiple times. and now they still have not responded back or put the money they owe me into my bank account. I emailed them again today and still haven't heard back from them.

Dear sadiehawk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sadiehawk,

Have you received your withdrawal from the casino yet?

Dear Sadie,

We have reviewed your profile. Your withdrawal had been cancelled already due to incomplete wagering requirements on 26th October 2022.

Currently, we do not have any active withdrawal request from you. Kindly go through your Emails and profile once.

Regards,

Bobby Casino

Dear sadiehawk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They told me because i didnt meet the wagering requirements finally responded but i know i did.

Hello everyone,

Thank you both for your replies.

sadiehawk, do I understand correctly that you accumulated your winnings with a bonus? If yes, could you please clarify which bonus you activated? If possible, post here a link or promo code.

Moreover, would you be so kind as to share with us how you know that you have met the wagering requirements? Was the information available somewhere in your profile?

Lastly, please forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear sadiehawk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.