Bobby Casino - 決済が遅延しているとのクレームがあります。

I've sent all the required documents and given them my bitcoin wallet. At least 6 times and they keep telling me that they will be contacting me 2 to 3 days. They have been saying that since Dec.9. Then on the Dec 11 they canceled my request because they said I didn't send the needed paper work. Which is a lie. I sent them a clear picture of my driver's license the front andback. And I sent them my bank statements for the last 4 months. So I tried to withdraw the money again. And that was on the Dec. 11. And haven't heard from them at all. It just says withdraw pending.

Dear dannyverino4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So I sent this

And then I get this.

I spoke with a support agent today and now they are telling me it's going to take another 21 days to get my money.

They sent me a link for a bitcoin wallet . They said to download it so they can deposit the funds. I sent them my new bitcoin address from the app they sent me a link to and they are telling me it's wrong. Here is my new bitcoin address: bitcoin:1H3KENLag5LKv8a28CsAc8PGyugGAZ7ubN

Dear dannyverino4,

Have you received your withdrawal from the casino yet?

No I have not.

I keep getting the run around. I've given them everything they asked for and they are telling it will take another 30 days to verify everything so that I can receive my money.

Hi Danny,

We have observed that your payment was processed on 27th of December. Could you please confirm this?

Regards,

Bobby Casino

Dear dannyverino4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.