Boda8 Casino - プレイヤーのアカウントがブロックされました。

I join in 29/1/2023 at Boda8,

started to bet on 29/1 till 31/1 and won rm22700.55

Then on yesterday 2/2/2023 I deposit again 30k & start betting win 7713.13 but didn't withdraw yet cause not meet the rollover yet.

Today 3/2/2023 I bet and lose so I deposited another 50k , total ; 80k

Then I won back , I meet my rollover then I started to withdraw Then I feel something wrong because I waited for 2-3 hours still not receive.

Then I complained to them seriously but they still giving a lot of excuses.

Then afterm 3 hour they started to deposit but only deposit back rm56921 to me.

Suppose I withdraw total around rm97000 including my this 2 day winning.

Suddenly they closed my account & giving excuses I bet suspicious betting behavior .

Only paying back me rm56921 after deduction of all my winning which is around rm41000.

I have screen shot all the conversations from the customer service and the whatsapp.

If you need it I will email to you.

Please advise my further action tq very much.

I'm 100% sure I bet accordingly with no funny behavior and not betting from multiple account in 1 time.

Please help me out....appreciate

Dear bryancpc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear bryancpc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.