BondiBet Casino - プレイヤーのアカウントは閉鎖されました。

Got 25 free games, won a lot of games until the turnover caravans were met according to the casino, you have to make a withdrawal of $ 100 on free spins.

Have had contact with them and now they have closed my account

then I have pointed out my profit.

Fick 25 fri spel vann mycket spelade tills omsättningskaraven var uppfyllda enligt casino får man göra ett uttag på 100$ på frispins.

Har haft kontakt med dom och nu har dom stängt mitt konto

då jag har påpekat min vinst.

Dear Carina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you haven’t received your winnings? Have you passed the KYC?

Could you please share more information about your closed account? Have you tried contacting the casino's support and ask for an explanation?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hey!

Yes I have had contact with casino Bondibet. First they said that the money was paid out 100 dollars saw on my casino account that my withdrawal was approved. But when the money did not come into my account, I wrote to them and pointed this out, they then asked for my account statement from 8/1 and I sent it in. Then I received an email that they had closed my account. Sincerely, Carina E ***

Hej!

Ja jag har haft kontakt med casino Bondibet. Först sa dom att pengarna var utbetalda 100 dollar såg på mitt casino konto att mitt uttag var godkänt. Men när pengarna inte kom in på mitt konto skrev jag till dom och påpekade detta dom bad då om mitt kontoutdrag från den 8/1 och det skickade jag in. Därefter fick jag ett Mail att dom hade stängt ner mitt konto. Med vänlig hälsning, Carina E***

Thank you very much Carina for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hey!

yesterday I got the money into my account, after a lot of pressure. Wrote that I had lodged a complaint. I will not want to have my account opened again when they closed my account as I never want to visit that casino again just want to warn other players so that they do not happen the same thing as me. Thanks for any help.

Regards Carina E *******

Hej!

igår fick jag pengarna in på mitt konto, efter mycket påtryckningar. Skrev att jag lämnat in klagomål. Jag kommer inte att vilja få mitt konto öppnat igen då dom stängde ner mitt konto då jag aldrig vill besöka det casinot igen vill bara varna andra spelare så att dom inte råkar ut för samma sak som jag. Tack för all hjälp.

Mvh Carina E*******

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.