Bongo Casino - Bongo Casino でプレイヤーの出金が遅れています。

Dear casinoguru,

I hope this email finds you well. My name is Menelaos D************, and I am writing to address a pressing matter regarding my account on Bongoslot.com.

I have recently encountered significant difficulties in withdrawing funds from my account, despite being fully verified and compliant with all necessary requirements. It has been more than five business days since my initial request, and the funds have yet to be released.

Furthermore, I have noticed that Bongoslot.com is missing its validator badge, which serves as crucial proof of its licensing and regulatory compliance. This absence raises concerns regarding the legitimacy and reliability of the platform.

Additionally, I must bring to your attention a serious breach of privacy that occurred during the verification process. I was required to submit sensitive financial documentation, including bank statements, which should have been handled with the utmost confidentiality. However, it appears that my privacy rights were violated as this information was accessed without my consent.

As a consumer, I have a right to transparency, privacy, and timely access to my funds. Therefore, I kindly request immediate assistance in resolving these issues. I expect a prompt response outlining the steps Bongoslot.com will take to rectify the withdrawal delay, obtain the necessary validator badge, and address the privacy violation.

Failure to provide a satisfactory resolution within a reasonable timeframe may compel me to escalate this matter to the relevant regulatory authorities and pursue legal action to protect my rights and interests.

I trust that Bongoslot.com takes its responsibilities to its customers seriously and will take swift action to address these concerns. Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,

Menelaos D************

Dear menelaosdim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello, it's already been 8days.

I verified via sumsub which was their KYC partner and I've got once again asked to submit some documents when I requested my funds.

They guaranteed it was gonna be like 5 days at most and then they asked for another document, my full bank statement, I've been told it's another 5 business days for that.

Hello, the withdrawal issue was resolved.

I also got some feedback from the regulator that's supposedly is responsible for this site. (That Would be gaming Curacao).

As you can see in the screenshots which I'm attaching.

Isn't it weird? When you first visit

https://bongo-casino.com/

You get like a cheap version of bongo.gg, bongoslot etc.

And the logo is actually there.

When you click on register or login buttons, you get redirected this.

https://bongoslot.com/

It's the same Casino, only it is completely missing the reference to the validator.

That looks weird, doesn't it?

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, menelaosdim, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Thank you very much for the additional info on the casino license. We will check it immediately.