BoomBang VIP Casino - プレイヤーの撤退が遅れています。

with a deposit of 26€ + bonus money 26€ i won about 2400€, after wagering i ordered 500€ to be paid out. I was told that it can take up to 5 days for the money to be in my account, after 7 days there was still no money in my account.

mit einer einzahlung von 26€ + bonusgeld 26€ habe ich ca 2400€ gewonne, nach dem wagern habe ich 500€ zur auszahlung in auftrag gegeben. man sagte mir das es bis zu 5 tage dauern kann bis das geld auf meinem konto seih, nach 7 tagen war immer noch kein geld auf meinem konto.

Dear fakkk3001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Thanks for the quick reply, I hope you're right.

then I'll wait...

greetz mk

danke für die schnelle antwort, ich hoffe das sie recht haben.

dann warte ich mal ab...

greetz m.k.

I still have one color, is it common that the player doesn't see the wager or that you have to ask support in the chat every time..?!

ich habe noch eine farge, ist es üblich das man als spieler nicht den wager sieht bzw man jedes mal beim support im chat nachfragen muss..?!

Unfortunately, it is not very user-friendly, but some casinos have it this way. Of course, we would prefer if casinos had clearly stated wagering requirements in players' accounts, but it is not an industry standard yet.

Please, keep us updated regarding your pending withdrawal. Thank you in advance.

Thanks for the answer!

To be honest, as a customer, I just find waiting 14 days for my money to be transferred

outrageous. i pay the wages with my bets and the money i pay into the casino

the people who "work" there if you can call it that!

14 days for a bank transfer...that's a joke, but not a funny one!!

danke für die antwort!

ganz ehrlich 14 tage darauf zu warten das mein geld überwiesen wird, finde ich als kunde einfach nur

unverschämt. ich zahle mit meinen einsätzen und dem geld was ich in das casino einzahle, die löhne

der leute die dort "arbeiten" wenn man das so nennen kann!

14 tage für eine überweisung...das ist ein witz, aber kein lustiger!!

Dear fakkk3001,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.