Boomerang.Bet Casino - 選手の退場が遅れています。

I have been waiting for my payouts for 9 days now. not getting any good information at all. they keep telling me to wait. but my payout is still frozen.

Dear Ww2023,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you for responding to my complaint. I'm certainly willing to wait a little longer. but because it is always so unclear, I don't know where I stand. and that is very annoying. but then I'll wait until next Monday.

I will set the timer for an additional 6 days to allow the casino two full weeks to process the payment. If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Hello Tomas.

still the same problem. still the same excuses. all my withdrawals are still on Frozen. I hope you can do something for me. Thanks for the effort. If you guys need any more information let me know.

Greetings Ww

Thank you very much, Ww2023, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future. 

Hello there,

Thank you Ww2023 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Boomerang.Bet Casino for their help in resolving this complaint. We would like to know why are these withdrawals taking as long as they are and if we can do anything to help make this quicker.

Thank you!

I just received 3 out of 4 payouts. they refused one. bit strange. but I am very pleased that I have finally received 3. Don't know if you have had contact with them?

Hello Peter.

Today I received my last payout. So as far as I'm concerned the complaint can be closed. it helped to file a complaint here. So thank you very much for all your efforts.

Dear Ww2023,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter