Boomerang.Bet Casino - KYCの問題により、プレイヤーの出金が遅れています。

This is without any doubts the worst casino and bet page ever when it comes to withdrawals. Even though one is fully verified, it is IMPOSSIBLE to withdrawals. You will receive the same excuse every time.

"technical issues" with KYC verification.

Bullshit, is all I have to say.

You can deposit easily but it is impossible to withdrawal.

It doesn't matter how long you wait since they keep asking one to wait a bit further and "real professionals" are working to solve the technical problems with the verification part.

I have been waiting for more than 2 weeks and honestly, nothing happens.

Bann this website because they are only scammers.

Dear shoreshshadi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Were any of the documents you submitted approved?
• Has the casino offered any alternative ways to complete the verification?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Could you please share your attempts to communicate the issue with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear shoreshshadi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.