Boomerang Casino - プレイヤーの引き出しが遅れています。

I've been waiting since November 21st for 3 withdrawals of 1000 euros each.

Normally, I receive my money within 24 hours.

The payment status is marked as completed, but I haven't received the money.

The VIP manager keeps giving me empty promises every day and always asks for patience.

I am extremely angry!

I demand the withdrawal urgently!

Ich warte seit dem 21.11 auf 3 Auszahlungen a 1000 Euro.

Normalerweise bekomme ich mein Geld innerhalb von 24 Std.

Zahlungstatus ist als abgeschlossen markiert, aber bekommen habe ich das Geld nicht.

VIP Manager vertröstet täglich mit neuen leeren Versprechungen und bittet immer wieder um Geduld.

Ich bin Stinksauer!

Ich verlange die Auszahlung und zwar dringend!

Dear NACHTKATZE,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Then delete the complaint or make it anonymous.

I didn't know you had to wait so long!

I would also like to close my account here. Please do so.

Thanks

Dann löschen Sie die Beschwerde bzw. Anonymisieren Sie diese.

Ich wusste nicht das man solange warten muss!

Ebenso möchte ich bitte mein Konto hier Schliessen veranlassen Sie das bitte.

Danke

Alright. I will now close this complaint and close your account here as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.