Bovada Casino - プレイヤーのアカウントがブロックされました。

First off with this website, I was playing the slot game. "Raging Wilds" I wont big around 130 dollars on a 1 dollar bet. I stepped away from the game for a couple hours to find that a single 100 dollar bet was placed on American roulette. The agent informed me that it did look suspicious and that he would have to disable my account, but not to worry the funds that remained in my account would be safe, during the time 24-48hr time frame they needed to review my account. 1 day latter I received this (attached email) and called Bovada. They informed me that my account was now permanently disabled because I jokingly told the agent I probably had a gambling problem. The agent never told me that he planned to permantly disable my account, this is wrong a deceitful. I would Like to recieve the money currently in my disabled account and the money owed to me from Bovada.

Dear dmounce64,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how much money is being held in your account? Have you accumulated your funds with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear dmounce64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.