Bovada Casino - プレイヤーのアカウントはロックされており、調査中です。

I referred my friend and he deposited money, I received my bonus fund and played on the casino until I used enough money to withdraw. Bovada then locked my account, it has been locked for about 2 weeks now, but I cannot even log into my account. They say it is under investigation but have received no updates in 2 weeks.

Dear Jlperez0499,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your account at Bovada.

To better understand your situation and assist you effectively, could you please provide some additional details:

• When exactly did your friend make the deposit, and when did you receive your referral bonus?
• Have you received any specific reason from Bovada regarding why your account is under investigation?
• Did you receive any communication from Bovada before your account was locked, such as verification requests or notices?
• Have you tried contacting Bovada support for updates during these two weeks, and if so, what was their response?

If you have any other relevant communication or additional screenshots, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Jlperez0499,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.