BoVegas Casino - 賞金の出金が遅延しています。

So the casino blew me off for weeks. Then I received an email telling me that they are sending me $600. I’m owed $1700. I called and they said they reserve the right to send what amount they deem appropriate. This was a bonus I made a deposit with completed the playthrough and they refuse to send my balance owed to me. This is clearly cheating and stealing. They returned balance to my account because they want me to play it so they don’t have to pay me. Can you help???

Dear mzalicia,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mzalicia,

Have you received your withdrawal from the casino yet?

Kristina funny you should ask. They flat out told me on the phone they were only sending $600 I file a complaint band I receive an email telling me they sent my Bitcoin. Thank you guys again

Thank you for your reply, mzalicia. Has the casino confiscated the remaining winnings? Or are they still in your casino account?

Could you please advise which bonus you played with? If possible, please, post here a link to the offer you redeemed.

Have you received any explanation from the casino regarding this situation? If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

They paid me the remaining money and since I contacted you for assistance they basically blocked me from further play by removing my Bitcoin deposit option so that only credit card remains and they say I’m not allowed to use credit cards because of 3rd party restrictions. People should be careful playing with them

mzalicia, since the casino paid the remaining funds, can we now consider this complaint resolved? Or is there anything else we could help you with?

No you can close it they blocked my deposit access I’ll play elsewhere. Ty for your assistance as always

I understand. I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.