Brango Casino - アカウントの確認のため、プレイヤーの引き出しが遅れています。

I'm trying to withdraw what I won, but am being to my account needs to be verified. My account has been verified for almost a year and I've withdrawn at least 5 times already.

Dear veryjeremy123,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please understand that the casino is eligible to ask for additional verification documents if necessary.

Could you kindly advise which documents the casino requested from you for additional verification?

Have you provided these documents on time and in the correct format?

When exactly did you send the last requested document for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I sent the documents when I first got verified. Now they want me to send a video holding my driver's license and a piece of paper with the date and casino name, which I did the day they asked

As I mentioned in my previous reply, the casino may randomly ask for additional verification documents if necessary. Could you please advise if you sent the requested video to the casino?

Dear veryjeremy123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.