Brango Casino - プレイヤーのアカウントの確認が遅れています。

Casino asked to send video confirmation for 3 times, and now it says that video was made with AI

Dear paulliv,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation and assist you, could you please provide some additional details?

1. Could you describe in more detail what information you were asked to provide during the verification video?
2. Have you submitted your identity documents for the KYC verification as photographs, scans, or PDF files as well?
3. Which specific identity documents have you submitted, and when did you send the most recent one to the casino? Have any of these documents been approved and verified?
4. What types of games did you play during your time at the casino?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to your response.

Best regards,

Veronika

Dear paulliv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.