Brango Casino - プレイヤーの認証プロセスが遅れています。

I finally won and now I'm waiting over a week to get verified? Why are you going to need a week to verify my license and proof of an address? I'm sure that once I'm done waiting I'm going to have to be told that I need to make a verification deposit in order to do my withdrawal. I am so sick and tired of sites like this not having transparency nor holding up to their word. It says instant withdrawal kings. Since one is waiting over a week instant?

Dear spencercbila,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

Do I understand correctly you won from a no-deposit bonus but were not yet asked to make a minimum deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I sent my license front and back as well as a couple utility bills to verify my address. I sent them two days ago to the email customer service gave me for your support. Thank you for helping me get this resolved.

Thanks for your reply.

Before we contact the casino could you please send me the communication between you and the casino regarding the issue? My email is tomas@casino.guru

I'll await your reply.

Dear spencercbila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.