Brango Casino - プレイヤーの賞金は没収されました。

signed up today and used my 50 free no deposit spins with "instant withdrawal" Won maybe 7$ and proceeded to run that up to $700+ Decide to withdraw as i played the full bonus and the money was "my cash" they ask me to submit verification and send my id ect. as im doing that they tell me to relog for the document system to show up, as i log back in my entire balance was removed to 0$ they are now saying ive played the casino before and violated terms ( i have not) and no longer getting replies from support. Robbed of $700

Dear millerfootball5,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the email you received from the casino after your balance was voided? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

Is there any possibility that someone from your household or using the same IP address has also created an account in this casino?

Am I correct in understanding that your account was blocked only after you submitted your identity documents for verification?

Have you activated any other bonus besides the 50 free spins?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, thank you for replying. I live with a few friends and we all gamble and they all have used the site before and told me to try it out. From what I remember I only used the 50 bonus spins with instant withdrawal. And no my account was blocked after I asked what to do and they told me to submit my id to the link they sent me and the link would take me to a blank page so I told them it wasn’t working and then was told to relog on my account so I did and when I came back everything was wiped.