Brazino777 Casino - プレイヤーの撤退が遅れています。

Account verifyed. I made withdrawel 13sept. It is still in my casinoaccount and ok to cancel withdrawel if I want.

I deposit and withdraw with ezeewallet. No bonus taken.

Chat (support name Braulio) answer everytime nothing is wrong and he will push payment departement to proceed with payout. Promise and Promise but no money in sight. I have emails and screenshoots from all Chats saved.

I have asked them telling the truth about what the issue is but they dont explain anything. 16 days now.. Can you help me please? Regards Annika

Dear mummht1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

What is the status of your withdrawal, please – is it pending or processed?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much mummht1 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello mummht1,

I looked at your complaint and will do my best to help you. I would like to invite Brazino777 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello,

Still no answer from Casino to you ?

I have tryed to chat with them but there are no english speaking support.

And I have also sent email but no answer. I can see thet they have removed ezeewallet as deposit option but it is still there for whitdrawel. Can they have some issue with this e-wallet? I hope they answer soon so I can recive my money. Soon 4 weeks waiting....

You have no other complaints from this casino?

We would like to ask the Brazino777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I wrote in Chat at Portuguise languge (Google translate 🙂) to support today. Thay had no explain today either.... Told me to cancel my withdrawel and make a new. Do you think I should do that? Or they just what to delay it more?

Dear mummht1,

unfortunately, it's hard to say what to do now without Casino's statement. Their answer is important for us so let's see if they'll respond in the set time frame.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.