BTB88 Casino - プレイヤーが自分のアカウントを確認するのに苦労しています。

Btb88 - bitcoin casino - what does it mean? This means that the main currency used in the casino is bitcoin. As many already know, Bitcoin is a cryptocurrency (anonymous as far as possible). Back to the casino Casino for new players gives a pretty nice no deposit bonus of 1 millibitcoin. To obtain it, you need to go through verification.

Ok, I am sending a photo of the ID, I am sending a bank statement to confirm the address. what was the surprise when I received a letter from the casino with the following text -

Hello grubasik,

Thank you for registering at btb88.com

Unfortunately, we are unable to complete the verification of your account as we require additional documents from you.

To enable your account for Bitcoin deposits, withdrawals, bonuses and betting we require you to submit the following document by visiting the verification page:

a clear copy of your utility bill issued to you within the last 3 months must contain your full name and current residential address.

photo of you holding the card ****6078 in your hand. The photo and card must be clear and legible

If you need any help, please contact one of our friendly customer support managers via live chat or email.

Kind Regards

Customer Support Team|btb88.com

E: info@btbsupport.com

WTF?!?!

Explain to me what the f**k they require of me a photo with a card in hand? What side is the card in general. why do they need it? suspicious casino. aren't scammers by accident? but I can't understand their logic.

Dear Grubasik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. The KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you provided all the required documents except this photo of you holding your card?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Looking forward to hearing from you.

Best regards,

Kristina

Dear grubasik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.