Buffalo.Bet Casino - プレイヤーのアカウントがブロックされました。

I made my buffalo.bet account using my home Wi-Fi that only I have access to. So far so good. I made an amount of 800 reais at the casino, I sent my documentation to be verified, during the day I logged in to a public Wi-Fi network, when I got home I found my account banned, I spoke with support and they said that there is 15 accounts in my account, I didn't understand, because I only have my account. I would love for them to resolve this.

Fiz minha conta na buffalo.bet usando o Wi-Fi da minha casa que só eu tenho acesso. Até aí tudo bem. Fiz um montante de 800 reais no cassino, mandei minha documentação pra verificar, no decorrer do dia fiz um login numa rede pública de Wi-Fi, quando cheguei em casa me deparei com minha conta banida, falei com o suporte e eles falaram que tem 15 contas na minha conta, eu fiquei sem entender, pq eu só tenho a minha conta. Gostaria muito que resolvessem isso.

Hello julianemarinho123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buffalo.Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that as long as only the IP matched with other accounts, the casino has no right to close your account.

Looking forward to your answer.

Regards,

Nick

I got the money with free spin. I didn't make any other account besides mine.

I checked the day before yesterday, the day before they blocked it. When I logged in to the public Wi-Fi I went to the buffalo.bet website to look at the progress of the verification, I had no idea this would happen. Because only I use my wifi. I say again, I don't have multiple accounts, I haven't made any other accounts at buffalo.bet. I would love for them to respond to me via email support and sort this out.

Eu consegui o dinheiro com giro grátis. Eu não fiz nenhuma outra conta além da minha.

Realizei a verificação anteontem, um dia antes de bloquearem. Quando eu fiz o login no Wi-Fi publico eu entrei no site buffalo.bet pra olhar o andamento da verificação, não imaginava que aconteceria isso. Porque só eu uso meu wifi. Eu volto a dizer, eu não tenho contas múltiplas, não fiz nenhuma outra conta na buffalo.bet. gostaria muito que eles me respondessem no suporte via e-mail e resolvessem isso.

Hello julianemarinho123,

As long as there were only matching IPs, the casino should not block your account. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello julianemarinho123,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Buffalo.Bet Casino to join the conversation.

Dear Buffalo.Bet Casino,

Can you please provide more information regarding the player's blocked account? Please provide any supporting evidence for your claim of multiple accounts to michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear julianemarinho123,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Buffalo.Bet Casino used to hold a license from Antillephone Gaming Authority, but we were unable to verify this, so we cannot confirm if Buffalo.Bet Casino is still licensed. If you feel you want to take this complaint further, you can contact the Antillephone Gaming Authority. You can contact them at complaints@gaminglicences.com , certria@gaminglicences.com and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guruI am sorry I could not be of more help on this occasion.

Best regards,

Michal