Bull Run Bets Casino - 出金の試み後、プレイヤーのアカウントは閉鎖されました。

I made about 15 withdrawal attempts which were being declined every time. This continued for almost a week and finally my withdrawal was received on the 15th withdrawal attempt. That was a withdrawal of 700USDT. By the way I tried to contact them before, but I never I got a reply from them.

After I received my withdrawal I made a second withdrawal of 680USDT and my account got blocked. Once again I tried to contact them but I did not get any response.

My account is verified, without a verified account you cannot request a withdrawal.

Dear jondirfor,

Thank you for submitting your complaint. I am sorry to hear about the difficulties you are facing with Bull Run Bets Casino.

Before we move forward, could you kindly provide some additional information to help us better understand your situation:

• When was your account fully verified?
• Were your winnings accumulated through real money or a bonus?
• When was your last communication with the casino, and what was the nature of that discussion?

Your response will help us address your concerns more effectively. I look forward to hearing from you.

Best regards,

Nick

My account was verified the day I opened it which was 6th of September and that was the last communication with the casino. I needed them to update my email because when registering I accidentally skipped one letter, so they updated it and after that I was trying to contact them regarding my declined withdrawals, however, nobody replied. After the casino blocked my account I tried to contact them once again but nobody replied.

My winnings were accumulated through real money.

Dear Jondirfor,

Would you be able to forward the communication between yourself and the casino regarding this matter to nikolas.b@casino.guru for further review?

Thank you in advance for your cooperation.

Best regards,

Nick

I forwarded you 3 emails that I sent them. But as I said before there was no communication from them.

regarding the tickets I created on the casino I cannot send them as my account has been blocked

Thank you jondirfor for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you jondirfor for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bull Run Bets Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Gaming Control Board (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter