Buran Casino - プレイヤーの撤退が遅れています。

Hello, I won 210 EUR at the casino on November 29th, 2021. Now, when I ask for my payout, I will always wait the same, the tax office will get in touch. Yesterday it was said today on December 8th, 2021 it would be paid out, now it is said again that we will try to make the payment for the days.

Hallo , Habe am 29.11.2021 bei dem Casino 210 EUR gewonnen. Nun werde ich auf Anfrage meiner Auszahlung hingehalten immer das gleiche das Finanzamt wird sich melden. Gestern hieß es heute am 8.12.2021 würde es ausgezahlt nun heißt es wieder wir werden uns die Tage bemühen die Auszahlung zu tätigen.

Dear eilertsimon940,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Which payment method you have opted for to receive your winnings?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes the account is fully verified.

I chose bank transfer as a payout.

They told me it would be done on December 8th and now it says again you have to wait, it will be taken care of and never an exact answer.

Ja das Konto ist vollständig verifiziert.

Als Auszahlung habe ich Überweisung gewählt.

Die hatten mir gesagt am 8 Dezember würde es gemacht und jetzt heißt es wieder Sie müssen warten es wird sich drum gekümmert und und nie eine genaue Antwort.

Thank you very much, eilertsimon940, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello eilertsimon940!

I will take care of your complaint from now on. I would like to invite representatives of

Buran Casino into this complaint in order to help us resolve this withdrawal issue.

Dear Client,

Thank you for reaching out.

We are sorry to hear that your experience at our project did not meet your expectations. Unfortunately, we encountered a technical issue that caused a delay in our usual procedure. We completely understand your frustration and you can be sure that we will do everything in our power to avoid such a situation from happening in the future.

We confirm that the payment was completed from our side today. You should be receiving it soon.

We hope that the above settles the situation. We would like to once again apologize for the delay.

Please let us know if there are any additional questions.

Sincerely,

Buran

Thanks for the response.

I will keep the complaint open till eilertsimon940 confirms he received the money. Please, keep us updated.

Hello eilertsimon940,

Do I understand correctly you received the money in your bank account? Is your issue resolved?

Yes, exactly the problem is solved.

Ja ganz genau das Problem ist gelöst.

Awesome news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.