BurningBet Casino - プレイヤーの最大ベットが減少しました。

Absolutely not recommended. I find this borders on cheating. After I met 66% of the bonus conditions and earned a bonus of 708 euros, my betting limit for individual bets was suddenly reduced to between 0.01 and 0.42 euros, depending on the bet.

I have complained several times via email. Always the same copy + paste answer that this is the decision of the provider. My bonus expires in 3 days. I no longer have the opportunity to fulfill the remaining 34% and thus lost the current 708 euros.

More than 5 email attempts were always answered with the same answer that this was the decision of the provider.

I am extremely upset about this and I hope no one registers there anymore.

Absolut nicht empfehlenswert. Ich finde, dass dies an Betrug grenzt. Nachdem ich 66% der Bonusbedingungen erfüllt und mir einen Bonus von 708 Euro erspielt habe wurde mein Wettlimit für einzelne Wetten auf einmal auf je nach Wette zwischen 0,01 und 0,42 Euro gesenkt.

Ich habe mich mehrmals per E-Mail beschwert. Immer kam die selbe Copy + Paste Antwort, dass dies die Entscheidung vom Anbieter ist. Mein Bonus verfällt in 3 Tagen. Ich habe nicht mehr die Möglichkeit die restlichen 34% zu erfüllen und somit dann die aktuell 708 Euro verloren.

Über 5 E-Mail Versuche wurden immer mit der selben Antwort, dass dies die Entscheidung vom Anbieter sei beantwortet.

Ich bin enorm verärgert darüber und hoffe Niemand meldet sich mehr dort an.

Dear Sebastian,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

It would be very nice if you communicate with the provider for me and maybe mediate. Thank you so much

Es wäre sehr nett wenn Sie für mich mit dem Anbieter kommunizieren und vielleicht vermitteln. Tausend Dank

Thank you very much, Sebastian, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.