bwin Casino - プレイヤーが助けを求めています。

Steam funds are pledged without my knowledge and consent by refusing to assist in their return and the account through which they were withdrawn has not even been identified

заложени са парни средства без мое знАние и съгласие като отказват да съдействат За връщането им и дори не е идентициран профила през който са изтеглени

Dear Teodora,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Are you experiencing problems with your withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

Hello,

through the site in question, a total of BGN 2,300 was withdrawn from my two cards, as I did not give my consent or permission. I do not have a registration on the site and I want my money back

Здравейте,

през въпроснията сайт са изтегление 2300 лева общо от мои две карти като аз не съм давала съгласие и позволение. Нямам регистрация във сайта и искам да ми се върнат парите

Thank you for your reply, Teodora. Please, correct me if I am wrong, but in your screenshots, I see in transaction details "EWL-BG GIBRALTAR GI" and not the name of the casino. Could you, please, clarify how you found out that this specific casino carried out all those transactions? How would they know your card details if you don't have an account there?

The bank confirmed that this is the casino in question, there is obviously a data leak, it was filmed or copied but not used.

Банката потвърди че това е въпросното казино, очевидно има изтичане на данни била е заснета или копирана но не и използвана ор мен

Please, forward the official statement from the bank regarding this matter to kristina.s@casino.guru. Thank you in advance.

Sent

Изпратено е

Sadly, in this case, our hands are tied. This evidence is not strong enough for us to stand against the casino and claim that they stole your money. It seems to me that someone stole your credit card information and uses it to play in the casino, but that is not the case for our forum. You can either try to get in touch with the casino and explain the situation or try to ask for chargebacks at your bank (probably a better option in this case).

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.