Cadabrus Casino - プレイヤーのアカウントは閉鎖されており、資金にアクセスできません。

I deposited and played at the casino "Cadabrus.com" this summer, after playing for a while I had about 79 000 kr on my account, I hade uploaded photo ID, selfie with ID, bank statement and ewallet verification.

I deposited with Mifinity but the casino requested a bank statement from my ewallet Mifinity. I emailed Mifinity and they told me they don't provide such documents and only gave me a excel sheet with my transactions. Cadabrus did not accept this and we went back and forth regarding this issue for a while. A few weeks back I received an email that they are closing down and now I can't login, my emails to them just bounce back to them and I have no way of getting my money out or even getting in contact with them. Betinia is owned by the same company as Cadabrus was (Maltix Limited). That's why I am posting my complaint here. My account is fully verified except for this impossible request they had for a bank statement from Mifinity which is impossible for me to provide. I provided them with screenshot of my Mifinity account as well as my email communication with Mifinity and everything else they have requested. Now I can't even reach them. Insane way to treat a customer. Please help me Casino.guru

Hello TobiasMessi10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cadabris Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!