Cadoola Casino - プレイヤーが賞金を受け取れずにいます。

I've been waiting for my payout since October 5th, 2022!

Ich warte schon seit dem 05.10.2022 auf meine Auszahlung!

Dear mariaruhkamp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

And it's already done. I submitted a copy of the complaint and the payment was made at the same moment. You can close the case again. Thanks that you exist:

Und schon hat es sich erledigt. Ich habe eine Kopie der Beschwerde eingereicht und im gleichem Moment ist auch die Auszahlung erfolgt. Sie können den Fall wieder schließen. Danke das es euch gibt:

Awesome news, mariaruhkamp. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.