Cadoola Casino - プレイヤーのアカウントは閉鎖され、賞金は凍結されました。

After withdrawing 500 euros, the account was frozen and locked, winnings remained in the account. They no longer respond to emails and the casino chat says to wait for a response. About a month has passed and I have not received any messages.

500euron noston jälkee, tili jäädytetty ja lukittu, tilille jäi voitettuja rahoja. Eivät vastaa enään sähköpostiviesteihin ja casinon chätissa sanotaan että odota vastausta. Noin kuukausi mennyt ja en ole saanut mitään viestiä.

Hello Kimmo1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was this your first ever withdrawal request?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, the account has been confirmed, the account was confirmed at the same time I made that 500 euro withdrawal, i.e. on February 24, 2025.

Yes, first withdrawal request.

I used the bonus. But the required wagering requirements had been met.

in chat about a couple of weeks ago, I asked why the account was frozen and that I had already contacted them, they just said to wait for an email. I sent a few emails to the casino after this asking why the account was frozen but I haven't received a response.

Kyllä tili on vahvistettu, tili vahvistettu samalla kun tein tuon 500euron noston eli 24.2.2025.

Kyllä ensimmäinen nostopyyntö.

Käytin bonusta. Mutta vaaditut kierrätykset oli tehty.

chätissä noin pariviikkoa sitten, kysyin että miksi tili on jäädytetty ja että olen jo ottanut yhteyttä, sanottiin vain että pitää odottaa sähköpostiviestiä. Laitoin muutaman sähköpostin casinolle tämän jälkeen joissa kysyin että miksi tili on jäädytetty mutta en ole saanut vastausta.

Thank you Kimmo1 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Kimmo1,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Cadoola Casino to join the conversation.

Dear Cadoola Casino,

I would appreciate it if you could clarify the reasons behind the closure of the player's account and not processing the withdrawal. Should the information be confidential and not suitable for public dissemination, I kindly ask that you send it to me at michal.k@casino.guru