Cadoola Casino - 閉鎖リクエストにもかかわらず、プレイヤーのアカウントは開いたままです。

Hello, I have asked for my account to be closed for gambling addiction several times in this casino, but my account is still open.

I am requesting a refund of my deposits made from the first closure request on January 31st to today.

Around 150 euros.

Thank you

Buongiorno, ho chiesto la chiusura del mio account per ludopatia per più volte in questo casino, ma il mio conto è ancora aperto.

Chiedo il rimborso dei miei depositi effettuati dalla prima richiesta di chiusura il 31 gennaio ad oggi.

Circa 150 euro.

Grazie

Dear Enjoy1984,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

Good morning, I have sent the closure requests by email, and the request with the list of my deposits.

Thank you

Buongiorno, ho inviato tramite email le richieste di chiusura, e la richiesta con l'elenco dei miei depositi.

Grazie

Dear Enjoy1984, has your casino account been closed? If so, when was it closed?

Was there any balance in your casino account at the time of the closure?

I tried to log in now, and my account is still open, you can deposit and play.

I have no balance in my casino account.

The casino did not respond to me, and did not send me any emails of any kind.

Ho provato ad accedere ora, e il mio conto è ancora aperto, si può depositare e giocare.

Non ho saldo sul conto del casino.

Il casino non mi ha risposto, e non mi ha mandato email di nessun tipo.

Thank you very much, Enjoy1984, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Enjoy1984,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Cadoola Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Cadoola Casino,

Could you please provide detailed information regarding this case and explain why the player's multiple self-exclusion requests were not addressed? I would like to understand why the account remains open despite the player's explicit expression of a gambling problem.

Your prompt response and clarification would be greatly appreciated.

Best Regards,

Kubo