Cafe Casino - プレイヤーは賞金が入金されていないと報告しました。

I placed two wagers both $75 each to win $225 playing live classic wheel very similar to roulette basically. I placed $75 on red sector and $75 on black sector. Wheel hit 9 red and I was never credited the win and my account now sits at 0. I’ve gone through live chat and emailed them multiple times with no helpful response at all. Worst customer service out of any online casino I’ve ever played with.

Dear CheekedUp11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cafe Casino.

Please understand, that to pursue technical issue cases we will need proof of unfair losses.

Please share any evidence the result of the game round was handled unfairly.

Post screenshots here or provide the information to my email at tomas@casino.guru

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand what issues might occur in a game.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear CheekedUp11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.